Frequently Asked Questions
Everything you need to know about your Charlie by Matthew Zink order.
What is the return policy for swimwear and underwear?
Due to the intimate nature of our products, all swimwear and underwear must be returned in original condition, unworn, unwashed, and with all tags and hygiene liners intact within 14 days of delivery.
How do I determine my correct size?
Charlie by Matthew Zink products are designed for a tailored, athletic fit. We recommend referring to our specific size guide on each product page or sizing up if you prefer a more relaxed fit.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and selected carrier.
How should I care for my Charlie swimwear?
To maintain the quality of the Italian fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry in the shade. Avoid rough surfaces and high heat.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. Once an order is placed, we can only make changes or cancellations if it has not yet been processed by our warehouse. Please contact customer service immediately.
Are your products available in physical retail stores?
Charlie by Matthew Zink is primarily a direct-to-consumer brand available through our official online store to ensure the best pricing and exclusive access to new collections.